All your questions answered

Here to help you in planning your stay with us are some answers to most frequently asked questions. If you do not see what you need here just email us at enquiries@rowantreehotel.com

Booking and Cancellation Policy

To book a room here at the hotel we ask for a credit or debit card guarantee to secure the booking. For three rooms or more we require a £50.00 deposit per room (non refundable).

In the unfortunate event that it is necessary to cancel your reservation, our terms and conditions for direct bookings are 50% of the full cost will be charged for any cancellations between seven and one days prior to arrival. Any cancellations of 24 hours or less will be subject to the full cost of the booking. For online travel agent bookings our terms are: 100% of the full cost will be charged for any cancellations within fourteen days of arrival. This cancellation policy applies to all cancellations including COVID cancellations.

Payment for any special offers or non-refundable reservations will be charged within a few days of booking. If you have booked a non-refundable rate, this is non-refundable and non- transferable.

Please ensure you have travel insurance to cover your trip.

Prices quoted are at the current rate of VAT.

Certain dates may have more restrictive cancellation policies. Any bookings made by travel agents or tour operators will have a different cancellation policy, which will be confirmed at time of booking. Any bookings that are made via online travel agents carry a minimum 14 day cancellation policy of 100%.

 

Car parking

Free, onsite, car parking for up to 30 cars.

Check in and out

Check in  between 4.00pm and 9pm.
Check out 10.30am.
Early check in and late check out is available on request. A supplement may be charged.

Children and families 

Children aged six to twelve sharing a room with two adults are charged a supplement of £30 per child for bed and breakfast.

Cots are available at a supplement of £5 per night and highchairs are available free of charge.

Currency and credit cards accepted 

The hotel accepts payments made by cash (Sterling only), and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo,). The hotel is unable to accept personal or travellers cheques. A fee of up to 2% will be applied for corporate credit and debit cards.

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details.

Extra bedding

Children or adults that require an extra bed will be charged a minimum of £30 per night in the rooms. Extra beds are only available by prior arrangement.

Location

The hotel is 3 miles outside Aviemore in a rural location on the B9152. It takes less than two minutes to drive from the southerly Aviemore exit from the A9. The bus number 38 stops outside and goes to either Aviemore or Kingussie and there is a train station at both these towns. Local taxis are available. It is possible walk or cycle to Aviemore along the Speyside way, which can be accessed down the road from the hotel. There are some lovely walks starting from, or close to the hotel.

Accessible information  

The car park is made from large gravel stones and has space for 30 cars. The restaurant, bar and lounge for the hotel is wheel chair accessible, however there are steps down to the outside seating area. There are public toilets on the ground floor which are not modified.  Menus and hotel information can be provided in large print and audio (by prior arrangement). In cold weather the car park and surrounding areas can be icy.  There is very little light pollution, so the car park and grounds can be dark at night.

The hotel dates back to the 1700s with additional extensions in later years. There are no bedrooms on the ground floor and there is no lift.

We are more able to help guests when they let us know in advance of any special dietary requirements, allergies, special requirements and additional assistance they may have or require.  We will endeavour to do our best to accommodate your requirements.  Contact us by phone on 01479 810207 or email enquiries@rowantreehotel.com

Internet and mobile phone coverage access

There is free WiFi in the public ground floor areas of the hotel and there is mobile phone coverage for most networks throughout the hotel. Due to being in a rural location internet access and mobile phone coverage can be limited.

Laundry

During your stay you there is an iron and ironing board available for you to use.

Packed and picnic meals

Packed lunch menus are available – must be ordered by 6pm the previous evening.

Pets

Well behaved dogs of any kind are welcome, subject to a nightly charge. Dogs must be booked into the king or super king rooms. If you are bringing your dog with you, please don’t forget to supply their bedding, food and bowl. Dogs are not allowed in the restaurant or breakfast room but can accompany their owners in the bar for evening meals and breakfasts.

Please note that dogs should not be left in the room on their own  

Smoking policy

Rowan Tree is committed to providing its guests and associates with a smoke free environment. All bedrooms and public areas are non smoking.  If we find that a guest has been smoking there will be a £50 charge on your card.

Special diets

We endeavour to cater for special diets, however, advance notice is preferred. Vegetarian, gluten free and dairy free options are available at all times in our restaurant.  We cater for all dietary requirements, however, whilst we take every care in preparing all our food, the kitchen does contain dairy, gluten and nuts and other ingredients used for preparing all our food.

Valuables

Can be stored in our safe at reception

Activities

We can help you plan distillery visits, steam railway trips, nature trails, guided walks and a host of outdoor and adventure activities on the local estates and surrounding countryside, rivers, hills and mountains.

Local Fishing

Permits can be bought for fishing on Loch Alvie for trout, pike and eel at Dalraddy campsite.  Permits can also be bought for the excellent local salmon and trout fishing nearby.

Damages

Any damages incurred will be charged to the card holder.

Keys

Any keys taken from the property and not returned will incur a £30 charge.