Your comfort & security are our primary concern whilst you swap your home for ours. We wish you to be fully informed regarding the hotel and its unique Highland surroundings so you can arrive feeling you already know us.

Welcome to the Highlands of Scotland, to The Cairngorm National Park and to The Rowan Tree Country Hotel.

We are incredibly pleased that you have chosen to stay with us, and we hope that you enjoy your time here.

This folder contains information about our hotel, the facilities that we have to offer, with tips and hints to help you enjoy your stay with us.

We have included some information on local activities and services that may be of use if you are looking for something to do and want to see more of the beautiful surroundings.

Read through and see what you think, we’d be more than happy to offer a helping hand if you have any questions or queries, or if you’d like any suggestions with what to do in the local area.

We hope you enjoy your stay,
Jonny & Tamasina
The Rowan Tree Country Hotel

Information about the Rowan Tree Hotel

Wi-Fi

There is 4G Wi-Fi throughout the hotel, just click on Rowantree_Public on your device and then register to be connected. Unfortunately, in the highlands the WiFi can be a little sporadic, so the system isn’t suitable for streaming services.

No – Smoking

The whole hotel is no-smoking by law. There is a smoking bin situated on the front of the building to the left of the main door, and plenty of ashtrays on the tables outside the front of the hotel. If you are found smoking in your room, there will be a £50 charge.

Dogs

Dogs are welcome in the hotel; all we ask is that you keep your dog under control, preferably on a lead, in the public areas. Please do not leave them in your room when you are not with them. We request that you provide a dog bed and food bowls and that they don’t sleep on your bed. If you would like dog towels, please let us know and a member of staff can help.

Check out

Check out time is 10.30am. We ask you to vacate your room by then to allow us time to prepare the room for our next guest. You are more than welcome to leave luggage with us to collect later in the day, just speak to one of our team. Late check out may be available for a small charge.

Room Key and Front Door

The front door is locked between 10pm and 7:30am. If you are going out during these times, please ensure you have you room key and front door key with you and know how to use it.

If you head out of the hotel for any reason, you may leave your room key with us, this makes one less thing for you to worry about whilst you enjoy your day. If you have plans that go past 10pm please take your key with you as it has a front door key attached to it, we’d hate for you to be locked out!

Coffee, tea, hot chocolate

There is extra tea and coffee on the first floor outside room 3 and 2. If you need anything extra or if you prefer fresh milk, ask our staff who are more than happy to help.

Heating

All the radiators in your room are fitted with individual temperature controls, allowing you to adjust the warmth of your room. Please note that our heating is on according to the temperature. If you are cold we can give you an individual heater or change the settings on the central heating. Please speak to us about it.

Bedding

All your bed linen is filled with natural duck or goose feathers; duvet and pillows, if you prefer cotton filled linen, we can easily change this for you. Our bed quilts are a lovely warm 13.5 tog but if you’d like to be even warmer there are additional blankets in the wardrobes and plenty more available if you love to wrap up!

Towels

We like to keep our energy usage as low as we can for the environment, if you would like fresh towels, please ask at reception in the morning and we will be happy to supply you with fresh towels.

Room Servicing

For your comfort and privacy, our team does not enter guest rooms during your stay. If you would like your room serviced, simply let us know in the morning and we’ll be happy to arrange it for you. Should you need anything else—fresh towels or any other amenities—please don’t hesitate to speak to a member of staff. We’re always here to help make your stay as pleasant as possible.

Windows

The windows open by pushing the button on the handle and turn, there are two settings, one that tilts from the top and one that opens from the side. They also have a child safety catch on them. If you need help opening the window, please do ask.

Toilets and Drains

Our drainage system is via a septic tank & soakaway. The system is only designed for natural waste & toilet paper. Please do not put anything else down your toilet, please use the disposal hygiene bags and bin provided.

Drying Room

We have a drying room where you can put your boots, wet clothing etc. When you need to get anything dry, we can put it in there for you.

Storage

Generally, it is very safe to leave items, for example, skis, locked in your car. However, we do have ample storage facilities if you prefer. We can also provide secure storage for bicycles, you would need your own insurance and we recommend a bike lock.

Ironing

We have an iron & ironing board if you require them, a member of staff can deliver these to your room. We ask that you return these after use so that no irons are left on by accident, and they are available for other guests to use.

Luggage

If you would like assistance to carry your luggage downstairs on the day of your departure, please ask. We can store your luggage for you on the day of your departure should your plans require it.

Post

Our Postie still collects as well as delivers. If you have any letters or postcards that you’d like to post, just hand them in to reception.

Activities

We are more than happy to help you make bookings for Horse riding, Watersports, Clay Pigeon Shooting, 4×4 off road driving, Quad Biking, Hairdressing, Beauty Treatments, the Dry Ski slope, Archery, Cycling, Fishing, Skiing (lessons & ski hire). Simply let us know what you need.

Taxis

If you require a taxi to Aviemore (or, indeed, to anywhere else), we’re happy to arrange it for you. The number for Aviemore Taxis is 01479811111

Ticks

There are small beasties in the Scottish Highlands. Please check yourself for ticks after being outside as they can latch onto you and may carry Lyme’s disease.

Lost Property

We’d ask you to carefully check your room before you leave us. If, however, you leave something with us, we are happy to return it to you and simply ask that you pay towards administration and postage. We do not accept any responsibility for any lost property left in the rooms or posted to you.

Problems

If you have a problem with anything during your stay, please let us know so that we can do what we can to put it right on the spot.

Eating and Drinking at the Rowan Tree Country Hotel

We are more than happy to discuss any specific needs that you may have, for example, low fat, vegetarian, vegan, wheat or gluten free & lactose intolerant. Simply let us know what you need.

With a bit of notice, we are sure you’ll enjoy what we prepare for you!

Breakfast

Breakfast is served between 8.00am & 9.30am

Packed Lunches

If you’d like us to prepare a packed lunch, flask of soup etc for you, please just let us know. These will be made ready for you to collect in the morning.

Evening Meals

All our food is individually prepared for you and is freshly cooked using only the best local ingredients. We offer an A ‘la Carte Menu with a variety of choices, allowing you to sample some interesting dishes based on traditional Scottish fare.

If you would like to dine with us, please let us know before you go out in the morning – we would not want you to be disappointed.

Supper and Lunch

If your plans mean that you are going to either return to the hotel later than dinner time or be around at lunch time, we’ll be pleased to prepare a light supper or lunch for you, for example home-made soup, sandwiches, cheese platter etc.

Important safety notice

If you discover a fire:
Immediately raise the alarm using the nearest fire alarm point.
Close the door of your room and any windows nearby.
Only tackle the fire if it is safe to do so.
Leave the building immediately, notifying people of the fire on your way out

If you hear the fire alarm:
Immediately leave the building using the nearest available exit routes.
Close any doors that you use, do not stop to collect your belongings and do not run as this may cause panic.
There is a muster point on the far side of the front car park.
Please read the notice on the back of your door and make sure you are aware of your nearest fire exit.